The following frequently asked questions are targeted at identity customers. Developers and technical staff might also want to have a look at the
Developer Frequently Asked Questions.
» How do I reset my password?
Log in to the Identity Manager, where you can review your UCSBnetID status and select a new password. ◌
» How can I update the directory information displayed in the People Finder?
Directory services information maintained by Identity Services can be updated using the Identity Editor. You may either update your information directly, or your department's delegated editor may edit it for you.
Note that some of the personal data we maintain comes to us from the Office of the Registrar (students) and the UC Payroll service (for employees). These data will need to be updated at their source.
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» How is a department name assigned to my People Finder entry?
Department names are assigned to entries based on a list of departments provided to us by the Accounting Department.
A person's primary display department is set based on their home department according to the payroll system. A secondary display department may optionally be selected. Both department name settings may be modified within the Person Editor. ◌
» How are people assigned to a department in the People Finder?
The People Finder determines membership in a department based on one of three criteria:
• it's the person's home department as assigned within the University payroll system
• it's been set as the person's Primary Display Department within the
Identity Editor
• it's been set as the person's Secondary Display Department within the
Identity Editor
» I'm a student coming to UCSB next quarter. Can I activate my UCSBnetID now?
Incoming students may activate their UCSBnetID one to two business days after they've filed their Statement of Intent to Register (SIR). Sign in to our Identity Manager to get started.
If you've filed your SIR but you're not yet able to activate your UCSBnetID
let us know.
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» I am a returning staff member or academic. Will my UCSBnetID be reactivated with the same password I had previously?
If your UCSBnetID has been deactivated because you've separated from the University, you'll need to reactivate it using the Identity Manager.
Upon reactivating your UCSBnetID, you can elect to use your old password or setup a new one. ◌
» I'd like to get a UCSBnetID for a visiting researcher or guest? How do I do so?
In the not-too-distant future we'll provide a automated provisioning system
for assigning UCSBnetIDs to visitors and guests. For now, send us a note and we'll provide instructions. ◌
» I've just graduated from UCSB and accepted an employee position on campus. Do I need a new UCSBnetID?
No. Your existing UCSBnetID will reflect your new affiliation as an employee. ◌
» What happened to U-Reset?
The U-Reset service has been retired. If you're looking to activate a UCSBnetID or reset your password you'll want to use the Identity Manager service. ◌
» Can I change my UCSBnetID?
Although meant to be permanent identifier during your career at UCSB, your UCSBnetID can be reissued under certain circumstances. Log in to the UCSBnetID Reissue Request service to initiate the process. ◌
